MTS Distribution Ltd
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About Us MTS Distribution supply to Trade only. If you have any suggestions or comments please email us at suggestions@mtsdistribution.co.uk.
Making A Purchase Phone our order line to make a purchase on 0845 634 4794

We accept Visa and Mastercard. You may send your credit card information via phone, fax, Royal Mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Our standard carriage charge for mainland UK is £7.95 (ex Vat) up to 25 Kgs. Deliveries over this weight will be quoted on an individual basis.

Duration

Items are usually delivered within 5 working days from when you place your order. Your order may be delayed if the item is not currently in stock, but we will inform you if this is the case. All deliveries are made between 8.00am - 5pm Monday - Friday.

Please note :

Delivery times quoted are dependant on whether stock is available and on third party carriers. If any unforeseen delays do occur, MTS Distribution Ltd will contact you to update you on the progress of your order. We cannot be held liable for any delays and/or loss caused by the delay.

Our courier will delivery any time between 8am and 5pm for standard deliveries.

If, in the unlikely event, your order is lost or damaged in transit please contact us immediately, via email, order@mtsdistribution.co.uk, or telephone 0845 634 4794

Shortages

The customer should sign for all packages as shown in the delivery consignment note. It is the customer's responsibility to note any missing items on the delivery consignment note and notify MTS Distrribution Ltd of any shortages within 7 days of delivery.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days. Your order may be delayed if the item is not currently in stock, but we will inform you if this is the case.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.
Credit Card Security We use HSBC to process all credit card transactions.

This service has been designed to ensure that your payment details are secure.
Our advanced encryption will protect this information from being intercepted by
any unauthorised parties.
Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.
Reaching Us If you need to reach us, please email us on info@mtsdistribution.co.uk or telephone 0845 634 4794.

MTS Distribution Ltd
Unit 3B, Poplar Court
Atley Way
North nelson Industrial Estate
Cramlington
NE23 1WA
Privacy Policy MTS Distribution Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy It is our aim to offer you value and quality. If, for any reason, you are not completely happy with your purchase, simply return it to us within 14 days of delivery, unused in its original packaging, together with the receipt. We'll exchange it or offer you a full refund.

Some products are excluded from our 14-day money back guarantee. These are clearly marked by a † next to the product name. Product installation services already commenced are excluded from the 14-day money back guarantee.

The 14-day money back guarantee and any other manufacturer's guarantees promoted on the website are in addition to our obligations with respect to your statutory rights, which of course remain unaffected.

Distance Selling Regulations

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification.
To cancel, you can email us or write to us within seven days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Item(s) may be returned to us.
You may cancel an order for services in the same way, within seven days of the date of purchase, unless the services begin sooner. The Distance Selling Regulations do not apply to Financial and Insurance Services.
If you have an Internet order query, please contact us by email, enquiries@mtsdistribution.co.uk
Remittance Terms We accept Switch, Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

VAT Number: 865 3151 22